Thank you for choosing Lonestar Research. Please carefully review the information below regarding our operational policies, legal disclaimers, and communication guidelines.
Research Use Only (RUO) Products and Lab-Only Sales Policy
Lonestar Research exclusively supplies products labeled Research Use Only (RUO) to accredited research laboratories. By contacting us or purchasing our products, you explicitly confirm that:
- Products are for lawful in vitro research purposes only and will not be used for human or animal consumption.
- Our products are not intended for therapeutic, diagnostic, clinical, or pharmaceutical applications and are not drugs, medications, or active pharmaceutical ingredients as defined by U.S. law.
- You possess the qualifications, facilities, and legal authorization to handle RUO products responsibly in accordance with all applicable laws and regulations.
We strictly prohibit sales to individuals or entities without proper accreditation or intent to comply with RUO guidelines. Any attempt to purchase or use our products outside the permissible scope will result in immediate termination of the business relationship and may trigger reporting to appropriate regulatory authorities.
Policy on Usage Inquiries
Lonestar Research does not provide advice, guidance, or support regarding the use, handling, or application of RUO products beyond their stated research purpose. This includes:
- No instructions for human, animal, or veterinary use.
- No consultation regarding therapeutic or diagnostic applications.
By contacting us, you confirm your understanding that product misuse, improper handling, or unauthorized application is a violation of our policies and could result in legal consequences.
Integrated Compliance with Policies
All communications and transactions with Lonestar Research are subject to our comprehensive suite of agreements and policies, including:
- Terms of Service: Governs your use of our website and ordering process.
- Research Use and Confidentiality Agreement: Signed by all laboratories prior to purchase, this agreement outlines the lawful use of RUO products and imposes strict confidentiality obligations.
- Shipping Policy: Details temperature-sensitive packaging protocols, shipping timelines, and product handling expectations.
- Privacy Policy: Defines how Lonestar Research collects, uses, and protects data related to your lab’s operations and transactions.
You can access these policies on our website or request a copy at any time.
How to Contact Us
For administrative inquiries, order status updates, or account-related questions, qualified laboratories may contact us using the information below:
- SMS Support: (512) 222-8436
- Email: support@lonestarlab.org
- Mailing Address:
Lonestar Research
2028 E Ben White Blvd #240
Austin, TX 78741
Important: Communications must originate from authorized representatives of accredited laboratories. Lonestar Research reserves the right to deny service or terminate communication with any entity that fails to meet our qualifications.
Acknowledgment and Legal Disclaimer
By contacting Lonestar Research, you agree to the following:
- Products will be used exclusively for lawful in vitro research conducted by qualified personnel.
- You have read, understood, and accepted our Terms of Service, Research Use and Confidentiality Agreement, Shipping Policy, and Privacy Policy.
- Any misuse, misrepresentation, or breach of these policies is grounds for immediate account termination and may result in legal action, including reporting to regulatory authorities.
- Lonestar Research is committed to full compliance with FDA, DEA, and other regulatory guidelines.
Prohibition of Unauthorized Use and Mitigation of Misuse
Lonestar Research takes all reasonable steps to ensure that its products are sold and used in strict compliance with RUO regulations. These steps include:
- Requiring signed agreements before purchase.
- Conducting due diligence on laboratories to ensure proper accreditation.
- Retaining the right to suspend accounts or refuse service to any party suspected of violating RUO guidelines.
If you suspect misuse of our products, you are encouraged to report your concerns to our compliance team at compliance@lonestarlab.org.
Final Note on Compliance and Cooperation
Lonestar Research operates as a responsible and compliant provider of RUO products. We maintain robust internal safeguards and cooperate fully with regulatory authorities as required. By engaging with us, you affirm your commitment to lawful research practices and uphold the integrity of our shared mission to advance scientific discovery.